Questions Frequently Asked and Answers | Mark Cuban Cost Plus Drugs Company

FAQs

About Cost Plus Drugs

What is the Mark Cuban Cost Plus Drug Company?

How does Cost Plus Drugs work?

How are your prices so cheap?

My provider sent me here. What do I do next?

Can I use my insurance?

Does Mark Cuban really own this company?

Who fills my prescription?

Can I get all my medications here?

Who do I contact if I have questions?

How do you determine the retail price comparisons at other pharmacies?

How is your 15% markup calculated?

Why are you working with insurance companies, Managed Care Organizations (MCO), and Pharmacy Benefit Managers (PBM)?

Can I get prescriptions for my child from Cost Plus Drugs?

Accounts

How can I sign up for Mark Cuban Cost Plus Drugs?

How do I reset my password?

How do I get notifications regarding my prescription?

How do I change my payment method?

How do I change my shipping address?

Is my private information secure?

How do I report fraud on my account?

Do I need insurance to sign up?

Can I delete my account?

How do I add insurance to my account?

Automatic Refills

What is auto-refill?

Is auto-refill mandatory?

Which medications are eligible for auto-refill?

How do I sign up for auto-refill?

What if my prescription has no refills remaining?

Are insurance prescriptions eligible for auto-refill?

Will I get a reminder before each auto-refill?

When will my auto-refill order be processed?

Can I skip or cancel an auto-refill order?

What happens if I cancel an auto-refill order?

What if I need my refill early?

Can I opt out of auto-refill at any time?

What if my doctor changes my dose or medication?

Which payment card will be charged for auto-refills?

What if I don't have a payment card on file?

What happens if my payment is declined?

What if I have multiple cards on file?

Can I change the payment method for auto-refills?

What shipping method is used for auto-refills?

Can I expedite my auto-refill order?

What if I need to change my shipping address for an auto-refill?

How can I check the status of my auto-refill order?

Dependents

Does Cost Plus Drugs support dependent patients under the age of 18?

How does the age of consent affect the management of dependent profiles?

What happens when a dependent reaches the age of consent?

How do I add my dependent to my account?

Is there a limit to how many dependents I can add to my account?

Can my dependent have their own login?

Can my dependent take away my access to their account?

How does ordering prescriptions work for my dependent?

Where can I see my dependent’s prescriptions and order history?

Can my dependent have their own insurance or payment information?

Will I receive email notifications about my dependent's prescriptions?

Dependents Over the Age of 18

What are adult dependent accounts?

How do I add an adult to my account?

What if the person I want to add doesn't have an account yet?

Does my adult dependent need to provide consent for me to manage their profile?

I received an invitation to be added as a dependent, but the link is no longer active.

Can an adult dependent revoke my access to their profile?

Can a dependent still order prescriptions on their own?

Can a dependent see or manage the administrator’s profile?

Can one account be both a caregiver and an adult dependent?

I was notified that caregiver access is about to expire. How do I renew it?

Is there a limit to the number of dependents I can have?

What happens if I am the legal guardian or have Power of Attorney for an adult dependent?

Can an adult dependent have their own separate insurance or payment method?

Where can I see the difference between my prescriptions and my adult dependent’s prescriptions?

Can I place one order for multiple accounts at one time?

Will the adult dependent receive their own email notifications for refills?

Can I ship my adult dependent’s medications to a different address?

What would exclude my ability to add an adult dependent?

Insurance

What types of insurance do you accept?

Do I have to use insurance to use Cost Plus Drugs?

Can I use my insurance for all my medications?

How can I use my insurance on your website?

How do I change my insurance?

How do you calculate the insurance price?

Why isn’t my prescription covered by my insurance?

Does my insurance cover shipping?

If I paid the retail price and did not use my insurance, can I submit the receipt to my insurance after the fact for reimbursement?

Where can I find my receipt?

Orders

How do I view my order history?

What is the status of my order?

How long will it take to get my order?

Do I need to pay for shipping?

How much does shipping cost?

Will I be charged an additional fee for taxes?

What are my shipping options?

Is there a limit to the amount of medication that I can order?

Where do I get my medications from?

Can I use my insurance?

How do I return my medication?

How do I pay for my prescriptions?

Can I order controlled medications?

How long does a refund take?

Can I use my FSA or HSA to pay for my prescription medications?

Do you have a mobile app?

Can I use coupons or discount cards?

Where do you deliver?

Why does my bank statement show charges from HealthDyne?

What is refrigerated or insulated shipping?

Why are shipping costs higher for refrigerated or insulated shipping?

What kind of medications require refrigerated or insulated shipping?

Can I choose a cheaper shipping method for my temperature sensitive medication?

Managing Prescriptions

How do I send in my prescriptions?

My provider sent me here. What do I do next?

Who do I call if I have questions regarding my medication?

Can I fill a medication for a family member or dependent?

I received an email from you but I don't see my prescription on my medications page. What is happening?

How do I ask for refills?

My item received is damaged, how can I get another?

How do I change or cancel my order?

How do I find my prescription number, expiration date, and number of refills?

My prescriber sent my prescription to another pharmacy, can you transfer it?

How long does it take for my doctor to send my prescription?

Can I request my prescriber to write a prescription for a certain brand or manufacturer?

My provider said they sent in a prescription. Why isn't it listed on my medications page?

Can I order medications for my pet?

I don’t see the right medication quantity listed on your website. Can I still use Cost Plus Drugs?

Product Issues

How do I report a side effect or a problem with my medication?

What happens after I file a report, and what should I do with the medication?

Should I keep or throw away the medication?

For Providers

Do you carry all medications?

Can patients pay using insurance?

Can I send my prescription by escript?

How will I be contacted for questions regarding my patient's prescription?

Do I need to include the patient's email address on prescriptions?

What are the common rejections that prescribers might see?

Who provides medication consultations for my patients if they have any questions?

How do I change a prescription that I've sent through?

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Welcome to Cost Plus Drugs

How can we help?

Hello! I’m an AI assistant, here to help with quick questions like order status, prescription updates, and FAQs. I’m not a live person, so I can’t place orders or change prescriptions. If you need additional support, please visit our Contact Us page and we’ll connect you with the right team member.